Privacy Policy - PitraSeva

1. Who We Are

PitraSeva is operated by Amazing Variable ("we", "us", "our"). We provide facilitated puja and ritual services in Gaya, Ujjain, and other pilgrimage cities in India. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (pitraseva.com), book our services, or contact us via WhatsApp or email.

2. Information We Collect

We collect the following information when you interact with us:

Name, phone number, and email address - provided when you fill our contact form or book a service.
Gotram and family details - provided voluntarily for the Sankalp (ritual declaration). Used only for the puja.
Shipping address - provided when you request Prasad delivery.
Payment information - processed securely by Razorpay or Stripe. We do not store card details.
WhatsApp messages - retained for service coordination and follow-up.
Website analytics - anonymous traffic data via Google Analytics (if enabled).

3. How We Use Your Information

To confirm and fulfill your puja booking.
To perform the personalised Sankalp during the ritual.
To send you photos, video, and documentation of the puja.
To ship Prasad to your address.
To respond to your enquiries.
To send service updates or booking reminders via WhatsApp (you can opt out at any time).

4. Data Sharing

We do not sell your personal data. We share your information only with:

Our pandit team in Gaya and Ujjain - solely to perform the puja (name, gotram, wish).
Payment processors (Razorpay, Stripe) - for secure payment processing.
Courier/postal services - your shipping address, for Prasad delivery only.

5. Data Retention

We retain your booking and contact details for up to 3 years for service records and dispute resolution. You may request deletion at any time by emailing hello@pitraseva.com.

6. Your Rights

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Opt out of WhatsApp marketing messages at any time by replying STOP.

7. Cookies

Our website may use essential cookies for functionality and optional analytics cookies. You can manage cookie preferences through your browser settings. We do not use advertising or tracking cookies.

8. Security

We use HTTPS encryption for all data transmission. Payment data is handled by PCI-compliant processors (Razorpay/Stripe). WhatsApp communication is end-to-end encrypted by Meta.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. Pujas booked on behalf of a family or deceased relative are done so by an adult representative.

10. Contact for Privacy Queries

For any privacy-related questions or to exercise your rights, email us at hello@pitraseva.com or WhatsApp us at +91-9718292230. We will respond within 7 business days.